Frequently Asked Questions
General Questions
What is XLRescue?
XLRescue is an online service that repairs corrupted Excel files, removes passwords, fixes formula errors, and reveals hidden content.
How much does it cost?
Our service costs $9.99 per file. You only pay if we can fix your file.
What file types do you support?
We support .xlsx, .xls, and .xlsm files. All versions of Excel are supported.
Security & Privacy
Is my file secure?
Yes! We use SSL encryption for transfers and delete files immediately after processing.
Do you keep copies of files?
No, we delete all files immediately after repair. We don't store any file data.
Is my data private?
Absolutely. We never access your file contents and process everything automatically.
Technical Questions
What if repair fails?
If we can't fix your file, you don't pay anything. We offer a 100% money-back guarantee.
File size limits?
We accept files up to 5MB in size. Contact us for larger files.
How long does it take?
Most files are processed within minutes. Larger files may take longer.
Payment Questions
What payment methods?
We accept all major credit cards through our secure payment processor, Stripe.
Refund policy?
If we can't fix your file, we'll refund your payment immediately.
Bulk pricing?
Yes, we offer special rates for bulk repairs. Contact us for details.